Preservation vs. Access at Körner’s Folly
Thanks to Dale Pennington, Executive Director of Körner’s Folly, for this guest post.
Preservation vs. access is a tricky balance that we all have to deal with in the museum field . In “The Anarchist Guide to Historic House Museums,” Vagnone and Ryan continually assert that visitors really want a tactile and authentic experience while touring house museums. But just because visitors want to touch, should we let them? And to what degree?
I recently had the opportunity to work through Vagnone and Ryan’s self-evaluation to see how my institution measured up to their anarchist guidelines. They sent students as “undercover visitors” to Körner’s Folly and had them graph their experience with “energy,” “imagination,” and “excitement” as variables. Vagnone and Ryan contacted me, excited by some high student marks in these categories. We do not actually allow visitors to touch our artifacts at Körner’s Folly. We do, however, offer self-guided tours, rather than a traditional guided tour. According to Vagnone and Ryan this freedom of movement really helps improve the visitor experience. The self-guided option was also something their students found particularly enjoyable. So let me start with a little background on Körner’s Folly and how we evolved into our current level of preservation vs. access…
The 22-room Victorian house was built in 1880 by Jule Körner, a local artist, interior designer, and furniture designer. After Jule and his wife died, the family removed all heirlooms and personal artifacts, boarded up the doors and windows, and the house sat largely untouched, aside from occasional vandals, until the 1970s. In 1971, the Town of Kernersville wanted to have the house demolished as it was rapidly falling into disrepair. Fortunately, a group of town residents came together and purchased Korner’s Folly. Their goal was to eventually restore Körner’s Folly and open it for tours. They operated as an all-volunteer run organization for nearly three decades, hiring their first professional staff in 1999. Most of original furniture remained in Korner’s Folly because it was too large to move; much of it was literally built in the room it still inhabits to this day.
While many pieces of original furniture remained, there were virtually no surviving small artifacts, valuables, or heirlooms. With a lack of “pocketable” artifacts, an unrestored house, and surviving largely on volunteers, Körner’s Folly was set-up for self-guided tours, with an orientation by a docent, and then a few velvet ropes and signs here and there to help visitors navigate. Today, while we have grown in staff size, we still largely offer self-guided tours. We have added a security camera system, “do not touch signs,” and more interpretive signs, but by-and-large, what grew of out of lack of resources is now an active choice our institution makes, guided by visitor feedback.
When I first started as executive director at Körner’s Folly, I was really unsure of this self-guided stuff. After all, I am very comfortable with rules, policies, and procedures – that’s why I got into this field, right? I thought: “They won’t read anything and they’ll touch everything!” So I started conducting visitor exit surveys, and monitoring how visitors acted on their tours. Of course, we always have visitors who do just as I suspected, but the majority of our visitors are actually respectful. Overall, our visitors report to spend approximately 1.2 hours touring the house on their own, rate their experience as a 4.8 out of 5, and 2/3 report they read “all” of the interpretive signs where 1/3 report they read “some” of the signs. Our visitors appreciate being able to wander, take selfies, and spend as much time or as little time as they like in each room. Additionally, with so many different rooms and architectural features, no spaces in Körner’s Folly were ever closed off from tours. We don’t offer a “behind the scenes” tour because all 22 rooms are open to the public. Since we lack many small original, artifacts, visitors get to walk into all of the rooms, not just do a “hallway tour.”
I have always been really interested in interactive exhibit elements and ways of making audiences more engaged. So we are brainstorming ways to make the self-guided experience more interesting. For example, last year we created a scavenger hunt for children to do as they toured the house. The scavenger hunt is so basic and cost us nothing, and we always get lots of compliments on it (it’s rated 4.7 out of 5). Coming up for next year, we are experimenting with “Please Touch” baskets for a few rooms in the house. These interactive baskets will include (reproduction) items for touch or activities that visitors are encouraged to do.
Challenging the lines between preservation vs. access is not a new concept. Ryan and Vagnone just suggest some different approaches, some that we are already implementing in my institution and some that would not work here. While I like creative ways of engaging visitors, I still can’t grapple with encouraging visitors to outright touch artifacts or sit on the original furniture. But I do appreciate Ryan and Vagnone’s out-of-the-box thinking. What works here would not work at every institution – we all have our own unique circumstances and limitations. I think what’s important about “The Anarchist Guide to Historic House Museums” is that it challenges us to imagine and test new ideas to enhance access, while continuing to preserve responsibly.
Posted on March 17, 2015, in Exhibitions, guest bloggers, historic houses, public programs and tagged Dale Pennington, Deborah E. Ryan, exhibit interactives, Frank Vagnone, Korner's Folly, msueum visitor evaluation, self-guided tours. Bookmark the permalink. 3 Comments.